Customer Satisfaction refers to the extent to which customers are happy with the products and services provided by a business.

And today, I received an email that immediately hooked my lips in an upward motion and kept it there for a while.

”Dear Janna, 

You are the most efficient staff we have ever spoken and encountered with BOC and we appreciate your assistance and identifying the urgency of our need.
You are an asset of BOC.
Again, we thank you.
We have done the transfer from Berner to Olazo BOC accnt.
Kind regards,
Edward and Tony

Sent from my iPad”

Customer feedback provides you with valuable insight into what your customers think about your product or service. This insight can help you create a product that customers want to buy and create an experience that exceeds expectations and keeps customers coming back for more.